Returns & Refunds

Returns & Refunds

A Simple And Transparent Return Experience For Fiora Design Customers

We want every collector to feel confident when choosing Fiora Design. If you experience an issue with your order, our team is here to provide support and help find the best solution.

Return Period

Return requests should be submitted within 30 days after receiving your order.

Product Condition

Items must be unused, unworn, and returned in original condition.

Refund Method

Approved refunds are issued through the original payment method.

How To Request A Return

If you would like to request a return, please contact our customer support team before sending any items back.

Step 01

Contact Us

Send us your order number, email address, and reason for the return request.

Step 02

Return Approval

Our team will review your request and provide return instructions if approved.

Step 03

Refund Processing

After receiving and checking the returned item, your refund will be processed.

Important Return Notice

Please do not send items back before receiving return instructions from Fiora Design. Unauthorized returns may not be processed.

Return Eligibility

Eligible Returns

Returns may be accepted when:

• The item is unused and in original condition
• The request is submitted within the return period
• The product has not been damaged after delivery
• Original packaging is included when possible

Items Not Eligible For Return

For hygiene, customization, or product protection reasons, some items may not be eligible for return.

Examples include:

• Used or worn products
• Customized items
• Products damaged after use
• Items missing original components

Damaged, Incorrect, Or Missing Items

We carefully inspect every order before shipment. However, if your package arrives damaged, incorrect, or incomplete, please contact us as soon as possible.

Please Provide:

• Order number
• Photos of the product
• Photos of packaging if damaged
• Description of the issue

Our team will review the situation and provide an appropriate solution.

Refund Information

Once your returned item has been received and inspected, we will process your refund.

Refund timing depends on your original payment provider. After approval, most refunds appear within several business days, depending on your bank or payment platform.

Original Payment Method

Refunds are returned to the payment method used during checkout.

Processing Time

Banks and payment providers may require additional processing time.

Currency Differences

Exchange rates may affect final refunded amounts depending on your payment provider.

Exchanges

Currently, we recommend requesting a return and placing a new order if you would like a different product, style, or size.

This allows your preferred item to be reserved as quickly as possible.

Order Cancellation Policy

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests may not be accepted after an order has entered processing or shipping preparation.

Frequently Asked Questions

Can I return an item if I changed my mind?

Returns may be considered if the item meets our return requirements and is unused.

Who pays return shipping?

Unless the item arrives damaged or incorrect, return shipping costs are generally the responsibility of the customer.

How long does a refund take?

After approval, refunds are processed through your original payment method. The final timing depends on your bank or payment provider.

Can customized products be returned?

Customized products may not be eligible for return because they are created specifically according to customer requirements.

What if my item arrives damaged?

Please contact us with photos and order information. We will review and assist with the best solution.

Need Help With A Return?

Our customer support team is happy to assist with return questions and order concerns.

Email: sales@fioradesign.store

Website: fioradesign.store