1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information necessary to provide our services and improve your shopping experience.

Personal Information

Personal information may include:

• Name and contact details
• Email address
• Shipping and billing address
• Phone number when provided
• Order information and purchase history
• Customer service communication

Payment Information

Payment information is securely processed through trusted third-party payment providers. Fiora Design does not store your complete credit card information.

2. How We Use Your Information

We use collected information for purposes including:

• Processing and fulfilling your orders
• Providing customer support
• Sending order confirmations and updates
• Improving website performance and customer experience
• Preventing fraudulent transactions
• Managing customer requests and inquiries
• Providing information about products and services when permitted

3. Website Cookies and Tracking Technologies

Fiora Design uses cookies and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may help us:

• Remember customer preferences
• Improve browsing experience
• Analyze website traffic
• Provide more relevant shopping experiences

You may adjust cookie settings through your browser preferences. Disabling cookies may affect certain website functions.

4. Shopify and Third-Party Services

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell products and process orders securely.

We may use trusted third-party services for:

• Payment processing
• Shipping services
• Website analytics
• Marketing communication
• Customer support tools

These providers may process information according to their own privacy policies and security standards.

5. Payment Security

We take payment security seriously. Transactions are processed through secure payment systems designed to protect customer payment information.

Fiora Design does not have access to or store your complete payment card details.

6. Marketing Communication

With your permission, we may send updates about:

• New collections
• Special offers
• Brand announcements
• Product updates

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

7. Information Sharing

Fiora Design does not sell, rent, or trade customer personal information.

Information may only be shared when necessary to:

• Complete your order
• Provide requested services
• Meet legal requirements
• Protect website security and prevent fraud

8. Data Protection and Security

We use reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.

However, no online transmission method can guarantee absolute security. Customers are encouraged to protect account information and use secure devices when shopping online.

9. Data Retention

We retain customer information only for as long as necessary to:

• Complete transactions
• Provide customer support
• Maintain business records
• Meet legal obligations

10. Customer Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of personal data where applicable
• Managing marketing preferences

To make a privacy request, please contact our team.

11. Children's Privacy

Fiora Design does not knowingly collect personal information from children without appropriate consent.

Our website and products are intended for customers who can legally make purchases according to applicable laws.

12. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with the revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Email:
sales@fioradesign.store

Website:
fioradesign.store